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Terms of service

General Terms and Conditions (GTC)

1. General

Version: 14 July 2026

1.1. These General Terms and Conditions ("GTC") apply to orders, sales and deliveries of products ("Products") offered and sold in this web shop ("Web Shop") via the website byvercano.com.

1.2. The contract may be concluded in German, English, Spanish, French or Italian.

2. Scope of application

2.1. These GTC apply where the buyer is a consumer within the meaning of § 1 of the Austrian Consumer Protection Act (KSchG) ("Customer").

3. Changes to these GTC

3.1. The Provider reserves the right to amend these GTC. The version of the GTC in force at the time the purchase is concluded applies to the sale of Products.

4. Customer account

4.1. To order Products, the Customer may create a customer account in the Web Shop. Creating a customer account requires the Customer to provide certain information.

Orders may also be placed without a customer account.

5. Order, order confirmation, shipping confirmation

5.1. The ordering process consists of the following steps:

  • selecting the desired goods
  • placing the goods in the shopping cart
  • entering personal data
  • selecting the payment method and delivery method
  • reviewing and, if necessary, correcting the order
  • submitting the binding order by clicking the button "order with obligation to pay" (or equivalent wording)

5.2. The Products and prices displayed in the Web Shop constitute an invitation to the Customer to submit a binding offer to the Provider to purchase the Products ("Order"). By clicking the button labelled "order with obligation to pay", or equivalent wording, the Customer submits the binding Order to the Provider. Images and drawings of the goods are approximate only, unless expressly stated as exact values for the product concerned. The Customer accepts minor and objectively justified changes.

5.3. The Provider will promptly send the Customer a confirmation to the e-mail address provided, confirming that the Order has been received by the Provider ("Order Receipt Confirmation"). This confirmation does not constitute acceptance of the Customer's Order; it merely confirms that the Order has reached the Provider.

5.4. Depending on the chosen payment method, acceptance takes place at different times and in different forms:

  • by sending an order confirmation by e-mail, in which case the time of receipt of the order confirmation by the Customer is decisive;
  • by dispatching the ordered goods to the Customer, in which case a shipping confirmation sent to the Customer is deemed to be the order confirmation. If no separate shipping confirmation is sent, receipt of the goods by the Customer is decisive;
  • by sending a request for payment.

5.5. The Customer must ensure that all information provided in the course of an Order, in particular the data required for shipping, is accurate, correct and up to date. The Customer must notify the Provider of any changes to this information without delay.

5.6. After conclusion of the contract, the Provider will send the Customer an electronic invoice. The Customer agrees to receive an electronic invoice.

6. Payment terms

6.1. All prices are stated in euros and include VAT but exclude shipping costs, unless stated otherwise. Shipping costs are displayed to the Customer before the Order is placed.

6.2. Payment in the Web Shop may be made using the following payment methods: credit card, Klarna, PayPal, Google Pay, Sofort bank transfer, Apple Pay.

6.3. Shipping costs depend on the order and are stated by the Provider before the Order is placed and in the Order Receipt Confirmation.

7. Delivery

7.1. The shipping methods stated by the Provider in the Web Shop are available to the Customer.

7.2. The delivery dates stated by the Provider are based on the information provided by the engaged shipping service provider. Unless a different delivery date is stated for the respective Products, delivery of the Products to the Customer takes no more than 30 days from conclusion of the contract.

7.3. If failure to meet the delivery date is due to force majeure, industrial action or other events beyond the Provider's control, the delivery date is extended by a reasonable period corresponding to the duration of the impediment. The Provider will inform the Customer of the beginning and end of such circumstances as soon as possible; the Customer cannot derive any claims from a failure to provide such notice.

7.4. If the Customer is in default of acceptance of the Products, the warranty period for the Provider's performance begins to run.

8. Retention of title

8.1. The Provider retains title to the Products until the purchase price and ancillary costs (in particular shipping costs) have been paid in full by the Customer.

9. Default by the Provider

9.1. If the Provider is in default with its performance, the Customer must first request the Provider to perform within a reasonable grace period of two weeks. If the Provider does not perform within this period, the Customer may withdraw from the contract or continue to demand performance.

10. Warranty

10.1. Immanuel Schranz - Vercano provides warranty in accordance with the statutory provisions. For complaints, please contact hello@byvercano.com.

10.2. The Provider may require the Customer, where reasonable for the Customer, to send the defective Products to the Provider; the Provider bears the risk of transport and the costs of the return shipment. The Customer is asked to report goods delivered with obvious transport damage to the delivery service and to inform the Provider. Failure to do so has no effect whatsoever on the Customer's warranty claims.

11. Liability and damages

11.1. The Provider's liability for damage caused by slight negligence is excluded, except for personal injury and essential contractual obligations. Liability is further excluded for pure financial loss, loss of profit, damage to third parties, indirect damage and consequential damage caused by defects. The limitations and exclusions of liability in this clause 11 do not apply if and to the extent the Provider acted with gross negligence or intent.

12. General provisions

12.1. Unless Austrian law applies in any event due to this Web Shop being directed at Austria, the exclusive application of Austrian law, excluding the UN Convention on Contracts for the International Sale of Goods, is agreed.

12.2. For consumers, this choice of law applies only to the extent that it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the state in which the consumer has their habitual residence.

12.3. The Customer may set off claims against claims of the Provider only if the claims are legally connected with the Provider's claims, have been acknowledged, or have been established by a court.

12.4. The Customer must notify the Provider of any change of address. If the Customer fails to do so, a declaration sent by the Provider to the last notified address is nevertheless deemed to have been received.

Instructions on withdrawal

Right of withdrawal / right of cancellation

The term "Rücktrittsrecht" customary in Austria corresponds to the term "Widerrufsrecht" (right of withdrawal) used in Germany and in the Consumer Rights Directive. These instructions therefore use only the term "right of withdrawal"; it has the same meaning as the Austrian term "Rücktrittsrecht".

No right of withdrawal

There is no right of withdrawal for goods made to the customer's specifications or clearly tailored to personal needs.

There is no right of withdrawal for goods that can spoil quickly or whose expiry date would quickly be exceeded.

There is no right of withdrawal for newspapers, periodicals or magazines (with the exception of subscription contracts).

Lapse of the right of withdrawal

For goods delivered sealed that are not suitable for return for reasons of health protection or hygiene, the right of withdrawal lapses if the goods are unsealed after delivery.

For audio or video recordings such as CDs, DVDs etc., and for computer software delivered in sealed packaging, the right of withdrawal lapses if the goods are unsealed after delivery.

For goods which, after delivery and by their nature, are inseparably mixed with other goods, the right of withdrawal lapses.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, take(s) possession of the last of the goods.

To exercise your right of withdrawal, you must inform us

Immanuel Schranz - Vercano

Josef Bierenz-Gasse 10b/4/50
2700 Wiener Neustadt
Austria

E-mail: hello@byvercano.com

of your decision to withdraw from this contract by means of an unambiguous declaration (e.g. a letter sent by post or an e-mail). You may use the attached model withdrawal form, but this is not obligatory.

You can also exercise your right of withdrawal online at https://byvercano.com/pages/widerruf. If you use this online function, we will send you without delay, on a durable medium (e.g. by e-mail), a confirmation of receipt stating the content of the withdrawal declaration and the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient that you send your notification of the exercise of the right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (with the exception of the additional costs arising from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for the reimbursement as you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earlier.

You must send back or hand over the goods without undue delay, and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract, to us or to

Immanuel Schranz - Vercano

Josef Bierenz-Gasse 10b/4/50
2700 Wiener Neustadt
Austria

The deadline is met if you send the goods before the fourteen-day period expires.

We bear the costs of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form

(If you wish to withdraw from the contract, please complete this form and return it to us.)

To

Immanuel Schranz - Vercano

Josef Bierenz-Gasse 10b/4/50
2700 Wiener Neustadt
Austria

hello@byvercano.com

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*)/received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper) Date

(*) Delete as appropriate.